Key Account Support

Description

Job Summary: We are seeking a professional to support the commercial efficiency of the Key Accounts team and ensure customer satisfaction through tool development and cross-functional coordination. Key Highlights: 1. A globally successful company operating in an international environment 2. An opportunity to build a career within a solid technology company 3. You will work with a committed team that upholds values of integrity and excellence Linde Material Handling is one of the world’s leading manufacturers of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in over 100 countries worldwide and have approximately 13\.000 people working for the Linde brand. A global service network of more than 8\.500 technicians ensures maximum availability of Linde trucks and solutions, supported by our global logistics network. We are built on a strong foundation by delivering expert services and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY — we do what is right; COLLABORATION — we trust each other; COURAGE — we drive change and innovation; EXCELLENCE — we deliver exceptional value to our customers. You will work for a globally successful company in an international environment. Are you ready for a new challenge? Then you could be the person we’re looking for! About the Company: We are a socially responsible company that offers equal employment opportunities, promotes diversity, and respects differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or property. **We offer:** ============= ✨ We seek service-oriented, committed, dynamic, versatile professionals with ambition to grow professionally within our company. This is your opportunity to develop your career within a solid, internationally expanding technology company where anything is possible. Are you ready to grow your career with us? * Compensation commensurate with qualifications and competencies. * Stable employment with a market-leading company. * Private health insurance (mutual). * Flexible compensation. * You will join a pleasant working environment with a committed team whose core values are integrity, collaboration, courage and excellence. **We’re waiting for you!** **Tasks and Qualifications:** ============================= **Mission:** Support the commercial efficiency of the Key Accounts team and ensure customer satisfaction through tool development and cross-functional coordination of tasks related to the Key Accounts team’s commercial activities. **Main Functions and Responsibilities:** Support the growth of Key Accounts at Linde by developing processes and tools that enhance the commercial efficiency of the Key Accounts team, while managing and coordinating non-commercial tasks across departments. This includes the following responsibilities: * Support in preparing major tenders * Participation in proposal preparation * Development of commercial reports and tools to facilitate Key Account tracking * Liaison with the Sales Support team of the IKAM department in Germany * Coordination with central departments regarding implementation of Key Account agreements * Collaboration in order management, delivery, and invoicing for Key Accounts * Management of active fleet databases to enable efficient Key Account management * Preparation of required documentation for Key Accounts * Participation in initiatives to maintain high levels of customer satisfaction * Any other function contributing to enhanced commercial efficiency for Key Accounts. **Education, Knowledge & Experience:** Professional Education Level II Degree. * Minimum 2 years’ professional experience in a similar role * Non-regulated training / Languages / Specific knowledge: * Full proficiency in English, enabling fluent and precise communication in professional contexts, including negotiation capability when required. * Microsoft Office suite. * Power BI (user level). **Competencies & Skills:** * Administrative competencies * Basic accounting competencies * Commercial competencies and/or customer management * IT skills (report development, proposal creation, presentations, and statistics) * Interdepartmental communication capability. **Key Processes:** * Internal liaison between BLS teams * Development of management tools * Coordination of KAM orders * Document management across platforms * Support in proposal preparation * Support in framework agreements * Preparation of FKT documentation * Communication with the IKAM team at HQ.