Claims Manager

Description

Job Summary: Manage non-life claims, ensuring efficient telephone service, operationalization of processes, management of expert assessments, and administrative support. Key Highlights: 1. Team integration with close support and continuous follow-up 2. An environment that values safety and joint growth 3. Opportunity for development in a challenging and responsible role You will manage non-life claims, ensuring efficient and informative telephone service. You will operationalize processes, manage expert assessments, and provide necessary administrative support. This role requires precision, clear communication, and the ability to handle pressure situations. Your Responsibilities - Answer calls from Green and Blue Lines courteously and promptly; - Provide clear information to clients regarding claims procedures; - Open and manage claims cases in internal systems; - Schedule expert assessments with providers and partners; - Manage call-backs; - Assign and reserve replacement vehicles where applicable; - Update information and conduct follow-ups on pending items in systems; - Support simple administrative tasks and communicate with internal teams. Requirements - Experience in non-life claims management; - Secondary education (12th grade) mandatory; - Experience in telephone customer service or contact centers; - Training in customer service, call centers, or insurance is an advantage; - Proficiency in CRM, GIS, or similar tools; - Ability to quickly learn internal systems; - Availability for the schedule 09:00–18:00. What We Offer - Base salary commensurate with demonstrated experience; - Meal allowance of €12.70; - Integration into a team with close support and continuous follow-up; - An environment that values safety and joint growth; - Opportunity for development in a challenging and responsible role.