Service Desk Technician 128

Description

Job Summary: We are seeking a Service Desk Technician to join a client in the Telecommunications sector and provide remote support for IT, IS, and Telecommunications services. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career development opportunities 3. Innovative culture focused on technology **Service Desk Technician** Milestone is looking for a Service Desk Technician to join a client in the Telecommunications sector and ensure remote support for Information Technology, Information Systems, and Telecommunications services. **What we value:** · Completion of 12th grade or higher education; · Proven technical experience, minimum of 2 years, in diagnosing and resolving IT incidents; · Experience with Windows and/or Linux operating systems from an advanced user perspective; · Experience using Active Directory; · Experience with remote access and remote IT support tools; · Knowledge of mobile devices; · Proficiency in English is mandatory; · Critical analytical skills, control, prioritization, and quality focus; · Proactivity, initiative, and problem-solving orientation; · Availability to work rotating shifts between 08:00 and 23:00, seven days per week; · Hybrid work model, in accordance with service requirements; · Work location: Covilhã or Lisbon \- Picoas. **Your mission:** · Deliver Service Desk services using tools such as CRM One, CA Service Desk, and HP Service Manager, handling, diagnosing, resolving, or escalating incidents, requests, and changes; · Provide remote support for IT, IS, and Telecommunications to clients with managed services, using Desktop Management tools; · Monitor registered tickets, ensuring proper tracking and adherence to agreed service level agreements (SLAs). **What you will find:** * Top-ranked happiest company, according to the Happiness Works Portugal study, 2025\. * People’s Choice Award, by the Wellbeing Awards 2025\. * A people-centered management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Innovative culture focused on technology. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, referencing MLSTTSD12820260806\_\_Service Desk Technician. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Compensation: €920.00 \- €1,097.01 per month Work Location: Hybrid remote work in Lisbon