Italian Speaking Customer Support Representative

Description

Summary: This role involves acting as a Customer Success Advisor for a premier search engine, assisting Italian-speaking users with technical support and product guidance to elevate user experience. Highlights: 1. Represent a world-renowned search engine, serving Italian-speaking users 2. Transform routine inquiries into excellent customer interactions with empathy 3. Opportunities for career advancement within a dynamic team **Important Note:** This role requires you to work full\-time on\-site at our modern corporate offices located in the heart of central Lisbon. Are you a fluent Italian speaker looking to refresh your professional journey in one of Europe's most stunning coastal cities? We are on the lookout for enthusiastic, motivated talent to join our high\-end, diverse team based in Lisbon, Portugal. In this position, you will represent a premier, world\-renowned search engine, serving as an essential point of contact for its Italian\-speaking users. This is an incredible opportunity to advance your career while immersing yourself in the rich culture, sunny climate, and vibrant lifestyle of Portugal. ### **The Mission: Elevating the User Experience** As a Customer Success Advisor, you will act as the vital link between a leading technology giant and its user base, transforming routine inquiries into excellent customer interactions through genuine empathy and resourceful troubleshooting. * **Omnichannel Assistance:** Help users via phone, email, and live chat, acting as a trusted expert on search functionalities and digital tools. * **Intelligent Troubleshooting:** Correctly identify and resolve technical issues or account anomalies with speed and precision. * **Product Guidance:** Help users get the most out of the platform's capabilities while collecting valuable feedback to assist developers with future product updates. * **Quality Standards:** Uphold premier service quality by regularly meeting and exceeding individual and team KPIs. ### **Candidate Profile** We strongly believe in nurturing raw talent. Whether you are an experienced professional or looking to make your first breakthrough into the tech industry, we provide a complete, fully compensated training program to pave your way to success. **What You Need:** * **Languages:** Native or near\-native fluency in Italian, alongside a strong grasp of English (B2 level minimum) to easily coordinate with your global team members. * **Interpersonal Skills:** A natural talent for breaking down complex technical processes into friendly, clear, and professional language. * **Tech Savviness:** A genuine interest in digital platforms and a high level of comfort using contemporary technology. * **Flexibility:** A flexible professional who excels in dynamic, lively environments and is happy to work on a rotational roster. ### **Hours \& Scheduling** * **Weekly Hours:** A consistent 40\-hour work week (consisting of 5 working days at 8 hours per day). * **Shifts:** Rotational schedules operating Monday through Sunday, strictly between the hours of 08:00 AM and 08:00 PM (leaving your late evenings completely open to enjoy Lisbon's nightlife and social culture). * **Career Advancement:** We are passionate about promoting from within; the majority of our current leadership team originally started out in this exact role. ### **Perks \& Compensation Package** We provide a secure financial and benefits framework to ensure you comfortably settle into your new life in Portugal: * **Meal Voucher:** A daily food stipend for each active shift, loaded straight onto a dedicated meal card. * **Healthcare:** Comprehensive private health and life insurance policies active from the very first day of your contract. * **Moving Support:** For international applicants relocating to Portugal, we offer a private room in a company\-managed shared apartment, along with logistical aid to navigate local bureaucracy (such as obtaining your NIF and social security setup). ### **Ready to Apply?** If you want to take the next step in your career while living in beautiful Lisbon, please hand in your application along with an updated English CV today!