Customer Support Line | Lisbon | Torres de Lisboa

Description

Job Summary: Manpower Portugal is recruiting a Customer Support Assistant for a bank's contact center, performing telephone customer service, banking operations, and branch support. Key Highlights: 1. Integration into a prestigious Portuguese bank 2. Telephone customer service and banking support functions 3. Young and dynamic team with an excellent working environment Manpower Portugal is recruiting a Customer Support Assistant to join the Contact Center Team of one of Portugal's most prestigious banks. What will be your challenge? Telephone customer service for bank clients; Performing banking operations; Help-desk service supporting the bank's branch network; Updating customer data in the system; Back-office process handling (recording situations, requests, suggestions, complaints, among others). Product prospecting; What are we looking for? Bachelor’s degree (recent graduates and/or final-year students) (preferred); Professional experience in customer service within a contact center or face-to-face setting (preferred); Interest and enthusiasm for the banking sector; Strong communication skills and dynamism; Ability to work effectively in a team; Enjoyment of direct customer interaction; What do we offer? Specialized training on the bank’s products and applications (paid); Initial and continuous mentoring throughout all stages of the process; A young and dynamic team that supports your personal and professional growth; Excellent working environment; Base salary + Meal Allowance + Productivity Bonus + Transportation Allowance + Night Shift Allowance; Workplace: Client premises – Torres Lisboa; Working Hours: Rotating schedule between 8:00 AM and 12:00 AM, Monday to Sunday, with rotating days off.