Customer Service Representative (M/F)

Description

Job Summary: We are seeking a Customer Service Representative with a focus on logistics to ensure an excellent customer experience by monitoring orders and resolving incidents. Key Highlights: 1. Join a dynamic team playing a key role in the customer experience 2. Ensure end-to-end tracking of customer orders 3. A challenging environment with direct impact on the customer experience We Are Recruiting: Customer Service Representative_Logistics Castanheira do Ribatejo | On-site | English and Excel required | Personal vehicle required Do you want to join a dynamic team and play a key role in the customer experience? We are looking for someone who ensures end-to-end tracking of customer orders, guarantees proactive communication, agile resolution of incidents, and an excellent customer experience. What We Are Looking For – Profile If you identify with this type of challenge, you are the ideal candidate: Experience in customer service roles; Personal vehicle – mandatory for travel; Strong analytical skills and ability to identify solutions; Intermediate/advanced proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, and data analysis to support decision-making); Ability to communicate effectively with various internal stakeholders (stores, warehouse, regional platform); Proficiency in digital tools related to the order cycle up to customer delivery; Ability to propose solutions, make decisions at strategic moments, and ensure process effectiveness; Intermediate English proficiency. Key Responsibilities: Ensure daily analysis and management of orders; Proactively identify potential incidents and define action plans; Monitor Home Delivery routes to ensure adherence to deadlines; Ensure order availability for Click & Collect, whenever agreed with the customer; Maintain proactive and anticipatory contact with customers; Coordinate customer service activities with stores and regional platforms; Deliver excellent service by understanding customer needs and accompanying the entire order lifecycle; Help reduce calls that would otherwise be directed to stores by anticipating customer needs; Ensure proper routing of reported issues; Conduct follow-up on telephone surveys, ensuring information collection and customer satisfaction. Offer Conditions: Base salary: €1050 Meal allowance: €8/day; Work location: Castanheira do Ribatejo; Remote work: Not applicable. Working Hours: Monday to Saturday, with fixed day off on Sunday + 1 rotating day off Shifts between 07:30 and 20:00 (8 hours per day) Public holidays and Saturdays are worked, on a rotating basis. Why This Role Is Worth It? If you enjoy challenging environments where every day is different and you have a direct impact on the customer experience, this role fits your profile perfectly.