Job Summary: Proactive customer service in the Building Materials section, focused on customer satisfaction through personalized service and in-depth product knowledge. Key Highlights: 1. Personalized and proactive customer service 2. Focus on customer loyalty and satisfaction 3. Dynamic and collaborative work environment #### **Store: Almada** #### **Your day\-to\-day responsibilities** * Deliver proactive, personalized, and mobile customer service in the Building Materials section, laying the foundation for a trusted relationship that ensures customer loyalty; * Take responsibility for solution-based selling to customers, anticipating and accurately identifying the needs of residential customers, and supporting them in selecting the best solution (product \+ complementary items \+ service) to meet their requirements; * Possess in-depth knowledge of the product range in your section and its complementary offerings, thereby conveying confidence and professionalism to residential customers; * Ensure your shelf space is Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage (labels and pricing). #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a salesperson in the Building Materials sector; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
