After-Sales Services Assistant

Description

Job Summary: The professional will monitor and follow up on prescribed services, support Sales in personal credit, promote service quality, and train sales teams, ensuring knowledge of the service offerings. Key Highlights: 1. Service monitoring and follow-up, and support to Sales 2. Promotion of service quality with partners 3. Training sales teams on service offerings Your Day-to-Day: Monitor and perform follow-up on services prescribed by Sales teams, such as Home Card, Financing Card, Delivery, Installation, Maintenance Services, Remodeling, and Online Architect; Support Sales in processing Personal Credit; Monitor and promote the development of service quality delivered by partners (installers, suppliers, repair technicians, etc.) through daily database tracking and feedback delivery; Promote service communication across all store departments, providing updates and monitoring service KPIs, while ensuring accurate in-store signage related to service offerings; Train sales teams, ensuring their development and thorough understanding of the service offerings. Who We Are Looking For: Minimum academic qualification: 12th grade; 1–2 years of relevant professional experience; Experience in selling services is considered an advantage; Strong interpersonal skills and ability to work effectively in a team; Customer-oriented mindset and focus on customer needs; Excellent communication skills, strong business and results orientation; Organizational and information analysis capabilities; Initiative, critical thinking, and entrepreneurial spirit; English language proficiency. What We Offer: Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; Benefits and partnerships with over 200 brands; Career development plan, including access to an individual development program enabling growth within our organization; Initial training for onboarding into the company and role; Well-being policies, including up to 30 annual leave days; Employee referral program with incentives for each recommended candidate who joins the team; Flexible working policy; Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; 10% discount at Leroy Merlin stores; Health and life insurance; One day of corporate volunteering.