Description
Job Summary:
We are seeking an Operations Deputy Director or Senior Technician to lead teams, optimize processes, and ensure legal compliance, with a focus on continuous improvement and customer satisfaction.
Key Highlights:
1. Integration into a solid Group with growth-oriented projects.
2. Continuous training and professional and personal development.
3. A real opportunity for career progression.
**Responsibilities**
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* Participate in defining the Department’s strategic objectives and promote its continuous improvement.
* Develop mechanisms aimed at reducing costs associated with legalization.
* Ensure timely accounting of processes in the system (Bizagi).
* Invoice CaaS services via Bizagi – SAP software.
* Monitor and support the team’s invoicing process.
* Prepare periodic cost reports related to notifications, the Single Vehicle Tax (IUC), and vehicle registration.
* Lead and manage the team.
* Promote continuous team training.
* Manage and respond to customer complaints.
**Profile**
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* Operations Deputy Director and/or Senior Technician.
* Minimum educational qualification: 12th grade.
* Minimum of 1 year of prior professional experience in similar roles.
* English language proficiency (intermediate level) — spoken and written.
* Category B driver’s license.
* Availability for national and international travel.
* Working hours: Monday to Friday, with flexible schedule.
* Proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Outlook).
* Knowledge of SAP.
**We Offer**
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* Integration into a solid and reputable Group currently implementing multiple growth projects.
* Training and opportunities for professional and personal development.
* A real opportunity for career progression, based on performance and demonstrated competencies.
* Excellent working conditions and social benefits (Health Insurance, Life Insurance, and access to a Pension Plan).