Job Summary: We are seeking a hospitality professional for the Front Desk position at a 3-star hotel in Lisbon, responsible for guest reception and supporting financial management. Key Highlights: 1. Welcoming and assisting guests from reservation through check-out 2. Supporting complaint and incident management to ensure customer satisfaction 3. Assisting with financial management and switchboard operations **Eurostars Hotel Company** is the hotel chain of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites. Currently, our portfolio includes over 300 hotels across more than 24 countries worldwide. Our operations are grounded in extensive know-how, reflected across all areas—from hotel management to brand values and attention to guest experience. **Eurostars Hotel Company** seeks hospitality professionals for the **Front Desk** position at a **3-Star Hotel** in **Lisbon - Saldanha**. **The selected candidate will perform the following duties:** * Welcoming and assisting our guests from the time of reservation until their departure; * Supporting complaint management and resolving any type of incident to ensure guest satisfaction; * Assisting with front desk financial management (billing, cash reconciliation, and nightly audit); * Supporting switchboard operations, making and receiving calls and connecting them to respective extensions/departments. **Preferred candidate profile includes:** * Education in Hospitality and Tourism; * Minimum 1 year of experience in this role; * Availability to work rotating shifts; * Good command of English (Spanish is a plus). **By joining Eurostars Hotel Company, you can enjoy the following benefits:** * 50% discount at our high-quality hotels: enjoy up to 50% discounts at all our magnificent 4*/5* hotels worldwide, and up to 20% discounts for your family members; * The Power Business School training: free and unlimited access to all courses (MBA, digital, IT, skills, etc.) offered by our partner The Power Business School—the #1 online business school in the market, delivered by top active professionals in the industry; * Access to our Employee Club: enjoy various types of discounts and benefits across multiple categories (entertainment, technology, sports, fashion, etc.); * Enjoy complimentary hotel stays: through the Eurostars Hotel Company Referral Program, we reward referrals that result in hires. If you refer someone who gets hired, you’ll have the opportunity to receive complimentary hotel nights.
João Santos
Indeed · HR
João Santos
Indeed · HR
