Job Summary: We are looking for a proactive and customer-service-oriented sales associate to work in the department, ensuring customer satisfaction and loyalty, with a focus on solution-based sales and shelf organization. Key Highlights: 1. Proactive and personalized service to Resident Customers 2. Focus on solution-based sales and meeting customer needs 3. Integration into a multinational company with a Human First culture and growth #### **Store: Alverca** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service, building the foundation for a trusted relationship that ensures Resident Customer loyalty; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + add-ons + service) to meet those needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Ensure your shelf section is Clean, Well-Balanced, and Safe, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative shelf labeling (tags and prices); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS items, non-living items, overstock, and visual stockouts, ensuring smooth communication with the Store Logistics team; * Proactively conduct self-checks of the aisle(s) under your responsibility, promoting cleanliness of displays, shelves, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for company and role integration; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
