Job Summary: The professional will ensure customer welcome and personalized service, identifying needs and managing processes, with a focus on satisfaction and task organization. Key Highlights: 1. Customer welcome and personalized service 2. CRM management and repair processes 3. Task organization and conflict management #### **Store: Torres Vedras** #### **Your daily responsibilities** * Ensure excellent customer welcome at any touchpoint; * Personally welcome customers at the Welcomer station, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or in-store procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, resolving conflicts with customers to ensure their full satisfaction. #### **Who we are looking for** * Secondary education (12th grade) or equivalent; * 1–2 years of professional experience; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for company and role integration; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
