Job Summary: We are seeking a Technical-Laboratory Support Technician to provide technical client support and coordinate between the laboratory and internal departments, as maternity leave coverage. Key Highlights: 1. Technical contact management with clients and clarification of results 2. Coordination with internal departments (quality, billing, operations, and logistics) 3. Identification of opportunities for continuous improvement **Company Description** We are SGS – the world’s leading inspection, verification, testing, and certification company. We are globally recognized as a benchmark for quality and integrity. Our 99\.600 employees operate across a network of 2\.600 offices and laboratories, working together to enable a better, safer, and more interconnected world. **Job Description** We are seeking a **Technical-Laboratory Support Technician** to join our operations on a temporary basis for **maternity leave coverage**, ensuring technical client support and coordination between the laboratory and internal support departments. The Technician will be responsible for the following tasks: * Managing technical contact with clients, including order follow-up, result clarification, and technical support; * Coordinating with internal departments (quality, billing, operations, and logistics) to ensure proper information flow; * Controlling and validating billing processes associated with performed analyses; * Monitoring, analyzing, and reporting operational indicators; * Identifying opportunities for continuous improvement; * Supporting cross-functional laboratory activities. **Qualifications** * Bachelor’s or Master’s degree in Biology or a related field (or equivalent experience); * Experience in technical client interaction (preferred). **Technical Knowledge:** * Molecular Biology and laboratory methods; * Quality control; * Quality standards (ISO 17025\); * English language proficiency; * User-level computer skills; * Experience in a technical-laboratory environment involving client interaction; * Knowledge of billing and operational indicators (preferred). **Additional Information** **Competencies:** * Results-oriented mindset and accountability; * Strong communication and client relationship skills; * Analytical ability and critical thinking; * Organization and prioritization skills; * Team spirit; * Resilience in dynamic environments.
João Santos
Indeed · HR
João Santos
Indeed · HR
