Job Summary: We are seeking an IT Services Manager to oversee IT service delivery, manage resources, and ensure effectiveness and efficiency, driving innovation and professional growth. Key Highlights: 1. Lead with impact in IT service delivery and process optimization 2. Autonomy to manage resources and lead teams toward operational excellence 3. A challenging environment that values innovation and continuous improvement We are looking for an IT Services Manager whose mission will be to supervise the delivery of IT services, as well as to manage human, financial, and technological resources to ensure these services are delivered effectively and efficiently. **Responsibilities:** * Develop and implement strategic plans to deliver IT services aligned with organizational goals and needs; * Supervise IT service delivery, ensuring agreed service levels are met and maintained. This may include managing incidents, problems, changes, and service requests; * Coordinate with external vendors to ensure delivered services comply with organizational standards and requirements; * Manage the human, financial, and technological resources required to deliver IT services effectively and efficiently; * Identify opportunities for improvement in IT service delivery processes, procedures, and systems, and implement changes to increase efficiency and service quality; * Assess and mitigate information security risks and ensure compliance with applicable security standards and regulations; * Handle critical incidents and resolve issues quickly and effectively, minimizing business impact; * Lead and develop IT teams, providing necessary guidance and support to ensure high performance and employee satisfaction. **Requirements and Skills:** * Bachelor's degree or higher in Computer Science, Management, or related fields, demonstrating a solid knowledge foundation; 3\+ years of experience in IT project or service management, with a proven track record of success; * Proven experience in priority management and the ability to handle high-stress situations effectively; * Proven experience in priority management and the ability to handle high-stress situations effectively; * Demonstrated ability to deliver projects and services efficiently and within established deadlines; * Proactivity and commitment to drive initiatives and solve problems creatively; * PMP or Scrum Master certifications are valued. **Requirements and Skills:** * Bachelor's degree or higher in Computer Science, Management, or related fields, demonstrating a solid knowledge foundation; 3\+ years of experience in IT project or service management, with a proven track record of success; * Proven experience in priority management and the ability to handle high-stress situations effectively; * Proven experience in priority management and the ability to handle high-stress situations effectively; * Demonstrated ability to deliver projects and services efficiently and within established deadlines; * Proactivity and commitment to drive initiatives and solve problems creatively; * PMP or Scrum Master certifications are valued. **Why Join Us?** We seek professionals who want to lead with impact and make a difference in how IT services are delivered. Joining our team means taking on a strategic role with autonomy to manage resources, optimize processes, and lead teams toward operational excellence. We offer a challenging environment where innovation, continuous improvement, and close collaboration are valued—enabling professional growth while actively contributing to critical, high-value business projects. Axians supports its clients—private companies, public entities, operators, and service providers—in their technology infrastructures and digital solution development. To this end, Axians offers a comprehensive portfolio of digital solutions and services covering telecoms infrastructures, cloud and data centers, enterprise networks, digital workspace, business applications, data analytics, and cybersecurity. Axians’ specialized teams in consulting, design, integration, and services develop tailored solutions that transform technology into added value—with a human touch. Axians (http://www.axians.com) is a brand of VINCI Energies (http://vinci\-energies.com/). Axians worldwide, in 2024: €3.7 billion in revenue // 16\.600 employees // 38 countries.
João Santos
Indeed · HR
João Santos
Indeed · HR
