Job Summary: The professional will ensure customer welcome, manage repair processes, operate the store's CRM, and perform cash operations, with a focus on customer satisfaction. Key Highlights: 1. Customer welcome and satisfaction management at all touchpoints 2. Autonomous management of repair processes and customer relationship (CRM) 3. Inventory, payment, and return control with a focus on security #### **Store: Caldas da Rainha** #### **Your day\-to\-day** * Ensure excellent customer welcome at any touchpoint; * Receive SPV customers, initiate repair processes and spare parts requests, and be familiar with procedures and the Saveo tool; * Manage the store's CRM autonomously, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Manage customer waiting situations autonomously and effectively, handle customer conflicts, and contribute to full customer satisfaction; * Control goods inflow and outflow across different areas and apply anti\-theft procedures; * Process payments and returns, strictly adhering to cash and safe procedures, and assume responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (self\-service kiosks or website); #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user\-level computer skills; * Customer\-oriented mindset and sensitivity to customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
