Server

Description

Summary: As a Hard Rock Cafe Server, you will be a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician at heart, taking guests through their key Hard Rock experience. Highlights: 1. Opportunity to entertain guests and create "Raving Fans" 2. Role involves being a tour guide, communicator, and entertainer 3. Focus on creating memorable experiences for guests Our team members are the key to our company’s success, and their health and well\-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work\-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:** The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision\-maker, entertainer, memorabilia curator and musician (at heart). * Taking guests’ orders * Running food * Handling cash \& other forms of payment * Making proficient sales transactions \- using a point\-of\-sale system * Properly checks I.D.s – for guests who appear to be under 25 years old * Demonstrating responsible alcohol service * Demonstrating impeccable product knowledge * Suggestive selling \- using proven techniques * Answering questions \- accurately and politely * Satisfying any/all needs of the guests \- regularly double checking back with guests throughout their experience * Maintaining a clean \& organized station – including pre\-bussing \& table maintenance * Performing opening, closing \& side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc * Demonstrating knowledge of all table/station numbers * Directing guests to areas \& restrooms * Effectively communicating with co\-workers * Creating memorable experiences * Entertaining guests to create “Raving Fans” * Performing duties which require bending, reaching, lifting and standing for long periods of time * Maintaining a well\-groomed appearance (“having a plan”) * Following all uniform guidelines * Practicing all safety \& sanitation standards * Recycling products, where possible * Remaining calm in a hectic, fast\-paced atmosphere * Demonstrating a high level of organization, attention\-to\-detail and a sense\-of\-urgency * Displaying a positive and outwardly friendly attitude toward guests * Maintaining HRC’s 5 core Values and Mission Statement **Please submit your resume in English.**