Quality & Migrations Lead

Description

Summary: This critical role involves architecting a Quality Management System and leading the seamless transition of business processes across countries into an SSC, ideal for a process-perfectionist thriving on change. Highlights: 1. Architect a robust Quality Management System and drive ISO 9001 certification 2. Lead end-to-end process migrations and stakeholder orchestration 3. Opportunity to drive continuous improvement and organizational change **Job Description** ------------------- **This dual\-impact role is critical for our expansion; you will be the architect of our Quality Management System (QMS) while simultaneously leading the seamless transition of business processes from various countries into our SSC.** **If you are a process\-perfectionist who thrives on organizational change, we want to hear from you.** ### **Key Responsibilities** **1\. Quality Management \& Excellence** * **System Implementation:** Design and deploy robust a Quality Management System across the SSC to ensure service consistency. * **ISO 9001 Roadmap:** Lead the strategic planning and execution required to achieve **ISO 9001 certification** in the medium term. * **KPI Management:** Define, monitor, and report on Quality KPIs, ensuring they align with global business objectives. * **TLD Updates:** Track and ensure all TLD updates are executed accurately and timely. * **Audit Planning:** Develop and manage an internal audit calendar to identify process gaps and drive continuous improvement. * **Change Management:** ability to plan, assess risk, implement, document, and communicate QMS changes while ensuring compliance, stakeholder alignment, and continuous improvement. **2\. Migration Management** * **End\-to\-End Transitions:** Manage the full lifecycle of process migrations from countries to the SSC. * **Stakeholder Orchestration:** Act as the primary bridge between country\-level leadership and SSC operational teams. * **TOM Alignment:** Ensure all migrations strictly adhere to the defined Target Operating Model (TOM). * **Risk Mitigation:** Identify potential bottlenecks in the migration pipeline and implement proactive solutions to ensure "business as usual" during transitions. * **Service Catalog Update:** Ensure the Service Catalog Structure is updated and aligned with Migrations and TOM ### **Qualifications \& Skills** **Experience** **3\+ years in Quality Management, Process Improvement, or Project Management (SSC experience highly preferred).** **Technical Skills** **Proficiency in process mapping and presentation tools.** **Soft Skills** **Exceptional resilience, organization, negotiation skills and the ability to influence stakeholders in a multicultural environment.** **Mindset** **A "continuous improvement" DNA and solutions oriented approach** **Languages** **Proficiency in English is mandatory** **Europcar Mobility Group** Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on\-demand or on subscription, relying on a fleet of more than 250\.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® \- a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® \- a frontrunner at providing low\-cost car rental services in Europe, and Fox\-Rent\-A\-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar\-mobility\-group.com