IT Service Manager

Description

Job Summary: We are seeking an IT Service Manager to manage suppliers, govern service delivery, and lead performance improvement. Key Highlights: 1. Manage suppliers and govern service delivery 2. Lead service reviews and performance improvement plans 3. Single point of accountability for business and IT stakeholders About the Company At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding each client’s unique needs and providing specialized support across all stages. Our team is dedicated to fostering a positive and inclusive workplace where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. About the Role We are seeking an IT Service Manager to serve as the primary interface with application vendors and system integrators, govern delivery based on SLAs, OLAs, KPIs, and contractual commitments, and lead service reviews and performance improvement plans. The role also includes service performance governance, coordination of major incidents, change/release control, and clear reporting to business and IT stakeholders. Responsibilities Serve as the single point of accountability for business and IT stakeholders. Govern supplier delivery against SLAs, OLAs, KPIs, and contracts. Lead service reviews and performance improvement plans. Define, monitor, and report service performance metrics and risks. Lead service coordination during major incidents and manage stakeholder communications. Govern change and release activities to minimize impact and manage risk. Provide clear service reporting and executive updates. Requirements Strong background in IT Service Management or Application Operations. Proven experience managing application portfolios. Strong vendor management and stakeholder communication skills. ITIL certification or equivalent is highly valued. **Send your CV to:** with Ref: "IT_SM" in the subject line. **Join us:** #BecomeATruster **You can find the original job posting at:** https://www.itjobs.pt/oferta/512118/it-service-manager