Job Summary: We are seeking an ITSM/ESM Consultant to implement and administer ITSM/ESM platforms, design workflows, and manage CMDB administration. Key Highlights: 1. Minimum 3 years of experience in ITSM/ESM implementations 2. Strong knowledge of ITSM/ESM solutions 3. Experience with CMDB and ITIL 4 framework About the Company At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding each client’s unique needs and providing specialized support across all stages. Our team is dedicated to fostering a positive and inclusive work environment where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. About the Role We are looking for an ITSM/ESM Consultant to implement and administer ITSM/ESM platforms (OpenText SMAX, ServiceNow, Jira Service Management or equivalents), design workflows, custom fields, automation rules, dashboards, reports and SLAs, develop REST API integrations (CRUD), and manage CMDB administration including data reconciliation from sources such as Discovery, Intune and SCCM. Requirements * Minimum 3 years of experience in ITSM/ESM implementations. * Strong knowledge of ITSM/ESM solutions: OpenText SMAX, ServiceNow, Jira Service Management or equivalent platforms. * Experience with CMDB, including definition and design of data models. * Strong knowledge of ITIL 4 framework. * Implementation and administration of workflows, custom fields, automation rules, dashboards, reports, SLAs. * Development of integrations with external systems via REST API (CRUD operations). * CMDB administration and reconciliation with data sources (Discovery, Intune, SCCM, etc.). * Knowledge of CRUD and JavaScript (desirable, not mandatory). Language Requirements * Minimum B2 level English (mandatory). * Fluent Portuguese (mandatory). Send your CV to: \ with reference "IT\_ITSM" in the subject line. Join us: \ \#BecomeATruster Original job posting available at: https://www.itjobs.pt/oferta/510802/itsm\-esm\-consultant