Finnish Speaking Customer Experience Specialist

Description

Summary: Seeking Finnish-Speaking Customer Experience Specialists to deliver premium support and troubleshooting for a globally recognized leader in household appliances and consumer electronics. Highlights: 1. Deliver exceptional, memorable customer experiences 2. Omnichannel support and technical troubleshooting 3. Participate in regular training workshops for ongoing growth Are you a people person with a natural gift for communication and a passion for helping others? If you speak Finnish fluently and want to launch a rewarding career in one of Europe's sunniest and most spectacular capitals, we want to hear from you! We are actively recruiting motivated and energetic **Finnish\-Speaking Customer Experience Specialists** to join our growing international team in Lisbon, Portugal. **Work Structure:** To set you up for ultimate success, this position begins with comprehensive, fully paid **on\-site training** at our contemporary Lisbon office. After mastering the onboarding phase, you will transition into a flexible **hybrid work model**, giving you the perfect balance of team collaboration and work\-from\-home flexibility. In this role, you will be the voice of a globally recognized leader in household appliances and consumer electronics, delivering premium support and troubleshooting to their Nordic customer base. **Your Responsibilities** ------------------------- Your primary goal is to turn standard customer inquiries into exceptional, memorable experiences that strengthen brand loyalty. * **Omnichannel Support:** Assist Finnish\-speaking clients through incoming phone calls, emails, and live chat, answering questions about product features, delivery timelines, installations, warranties, and orders. * **Technical Troubleshooting:** Listen intently to customer issues regarding home appliances and electronics, diagnose the root cause, and offer clear solutions or coordinate with the technical repair network. * **Information Management:** Maintain highly accurate records of all customer interactions, feedback, and case outcomes within our CRM system for seamless case tracking. * **Brand Advocacy:** Stay up to date on the company's latest technology, product inventory, and core values, representing the organization with authentic empathy and professionalism. * **Ongoing Growth:** Participate in regular training workshops to keep your knowledge sharp regarding new merchandise and modern customer care techniques. **Candidate Profile** --------------------- While prior customer care experience is fantastic, we place a much higher value on your attitude, empathy, and interpersonal skills. We provide complete professional training to ensure you hit the ground running. ### **Minimum Requirements:** * **Linguistic Proficiency:** Native or near\-native fluency in Finnish (C1/C2 level), along with a solid working knowledge of English (B2 level) for internal communications. * **Location \& Mobility:** You must already reside in Lisbon or be completely prepared and legally permitted to relocate to Portugal on your own. * **Core Mindset:** A patient, solution\-focused communication style centered around customer satisfaction. * **Technical Literacy:** The ability to navigate multiple computer programs seamlessly and adapt to new digital platforms quickly. ### **Preferred Qualifications:** * Previous experience in retail, call centers, hospitality, or tech support is an asset, but not mandatory. * An enthusiasm for consumer electronics, smart home innovations, or modern home appliances. **Work Schedule** ----------------- * **Days \& Hours:** 5 days a week, 40 hours per week. * **Shift Time:** 07:00 to 16:00\. * **Work\-Life Balance:** Wrap up your workday early in the afternoon, leaving your evenings completely free to enjoy Lisbon's incredible beaches, rich culture, and vibrant nightlife! **Salary, Perks \& Benefits** ----------------------------- We provide a robust compensation package designed to ensure financial peace of mind while rewarding your daily achievements: * **Base Salary:** €1,400 gross per month, paid 14 times per year (fully aligned with local mandatory summer and Christmas bonus structures). * **Language Premium:** An extra €150 monthly allowance for utilizing your specialized Finnish language skills. * **Performance Bonus:** Up to €100 additional per month based on hitting service quality and efficiency metrics. * **Meal Stipend:** €7 per day worked, adding approximately €140 to €150 net extra to your monthly take\-home pay. * **Insurance:** Comprehensive private medical and life insurance coverage effective from your very first day on the job. * **Advancement:** Clear internal pathways for promotion into leadership, Quality Assurance, or corporate training roles. * **Workplace Culture:** A vibrant, multicultural office environment featuring regular team\-building events and highly supportive management teams. **Important Notice Regarding Relocation** ----------------------------------------- Please note that **no relocation assistance, moving stipends, or flight reimbursements are available** for this position. Candidates applying from outside Portugal must completely arrange, manage, and finance their own travel, legal documentation, and housing in Lisbon independently. ### **How to Apply** If you are excited about growing your career in sunny Lisbon, click **Apply Now** to submit your current CV (**must be written in English**).