Job Summary: We are seeking an enthusiastic and proactive Sales Associate to deliver excellent customer service, drive sales, and ensure efficient store operations at the Karl Lagerfeld store in Lisbon. Key Highlights: 1. Join a dynamic and inclusive team at a global fashion brand 2. Develop strong sales and customer service skills 3. Lead by example in a collaborative work environment Lisbon, Lisbon Retail – Retail Management / Part\-time / On\-site **About the Brand** At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” The House of KARL LAGERFELD shares the creative vision and aesthetic design philosophy of its iconic founder, Karl Lagerfeld — always contemporary and future-focused. We are the only fashion house bearing Karl’s name on its door, and we strive daily — with great joy and passion — to honor that responsibility in everything we do. Our headquarters in Paris and Amsterdam host a highly diverse and motivated Karl family from over 35 countries, crafting meaningful stories and product concepts that resonate globally and embody Karl’s iconic attributes. Ready-to-wear, handbags, small leather goods, and women’s lingerie are managed directly from our Amsterdam headquarters. Other categories — including men’s wear, footwear, fragrances, eyewear, and more — are developed jointly with best-in-class licensing partners. We connect with our consumers across multiple touchpoints — *online* and *offline*, hand in hand. We thrive to maximize consumer engagement through over 200 KL stores worldwide, our premium wholesale partners, and our strong digital presence led by our flagship website karllagerfeld.com, reaching 96 countries. Digital channels already represent over 30% of our global full-price business. We are a dynamic, fast-growing, and inclusive company built on professionalism and strong values. Across all areas of our business, KARL LAGERFELD is committed to upholding the highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact — a global sustainability initiative aiming to transform the fashion industry through goals in three areas: climate, biodiversity, and ocean protection. **Purpose of the Role** For our store in Lisbon, we are recruiting a full-time **Sales Associate**. Sales Associates provide outstanding and friendly service by assessing customer needs and offering assistance. Associates in this role know how to greet, qualify, recommend, and close each customer. Sales Associates work cooperatively with the Store Manager and other associates to ensure customer needs are met. Each associate is responsible for fostering a safe working and shopping environment. ### **Key Responsibilities** * **Sales and Customer Service** * Support the GL/AGL to ensure the team delivers excellent customer service aligned with *Welcome to Karl*, and manage the store in the absence of GL/AGL * Maintain effective zoning to ensure all store areas are covered at all times * Ensure customer service delivery per *Welcome to Karl* training for every team member, leading by example and providing feedback on strengths and improvement opportunities to GL/AGL * Contribute to team effort by leading by example in-store and driving sales, continuously monitoring and boosting individual and team KPIs against communicated targets * Consistently create a welcoming customer environment — greeting and assisting customers, and responding promptly to their questions and needs * Handle complex or difficult sales situations, cash handling, stock management, and customer follow-up ### **Operations** * Ensure Karl Lagerfeld guidelines are followed across all operational aspects * Prioritize daily/weekly tasks and delegate to the team * Ensure all stock is well-maintained and in good condition, and that the store is fully replenished at all times; fragmented size executions must be removed from the store * Implement correct in-store signage usage, ensuring all pricing, signage, and screens are accurate ### **Commercial** * Use company tools to diagnose opportunities, analyze and summarize information, and prepare feedback to improve performance * Always stay aware of current KPIs and sales targets, as well as current and upcoming promotions and peak business periods * Conduct regular competitor comparisons and benchmarking * Communicate regularly with the GL/AGL to discuss strengths, opportunities, and business trends ### **Product** * Keep product knowledge up to date and share it with the team * Know your top- and slow-selling items / analyze weekly reports and provide feedback to the team on how to increase sales * Know accessories and materials for all styles; provide feedback on customer concerns and needs ### **Marketing and CRM** * Stay informed about current and upcoming promotions * Build and maintain loyal customers * Keep the customer book updated ### **Key Competencies** * Enthusiastic, proactive, and service-oriented * Flexible attitude and practical approach * Excellent communication and interpersonal skills * Time management and prioritization * Team player * Lead by example * Strong sales and customer service skills * Ability to understand and drive KPIs Maternity cover – 7-month temporary contract **JOIN \#TEAMKARL** *At \#TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.* **IMPORTANT NOTICE REGARDING JOB POSTINGS** Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
João Santos
Indeed · HR
João Santos
Indeed · HR
