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Job Summary: We are seeking a front desk coordinator to supervise the team, ensure personalized and warm service, manage operations, and guarantee a perfect customer experience. Key Highlights: 1. Ensure that every reception and interaction is personalized and warm. 2. Guide and supervise the Front Office team. 3. Promote Mama services, including the shop, restaurant, and events. **About the Company** At Mama Shelter, we believe our team is our greatest asset. Regardless of your role, everyone plays an essential part in making the customer experience as memorable as possible. Our mission: to bring people small moments of happiness. Just like our Mama Shelters—each more original than the next—we believe in good humor, engagement, and strong human values when recruiting talent. Our growth enables us to offer our teams significant professional development paths through internal advancement and international mobility—not based on diplomas or years of experience. Joining us is a human adventure, much like the journey of our founders, the Trigano family. **——** *Our commitment to diversity and inclusion: Mama Shelter is an inclusive company, and our ambition is to recruit and promote diverse talents. Our job postings are gender-neutral. Here, masculine forms are used solely for textual conciseness.* **Job Description** * Our customers and Front Office team are in good hands with you ✊. * Like a mother, you ensure that every reception and interaction is personalized and warm—not only at check-in but sustained throughout the guest’s stay. * You guide and supervise the FO team. * You are responsible for smooth shift execution through excellent preparation and task distribution. * You oversee cash registers and verify all outstanding accounts. * You respond directly to customer requests and complaints. * You actively promote Mama services, enthusiastically sharing information about our shop (product sales and merchandising), restaurant, and events. * As the true coordinator for the Front Office Manager and their assistant, you step in during their absence and report and communicate all relevant information at the end of each shift. * The customer experience must be flawless—and you are its guarantor ✨. **Qualifications** **IS THIS ROLE FOR YOU? ONLY IF...** * Attention to detail matters to you—nothing escapes your foresight! * You are a diplomat, skillfully bridging communication between your superior and your team. * You’ve trained your team on upselling—without becoming the Wolf of Wall Street. * You handle pressure and stress effectively—the Master Yoda taught you everything… ️. * Confidentiality is essential to you: what happens at Mama, stays at Mama. * Team spirit is your strength—like the “Suits-and-Ties Gladiators” with Olivia Pope. * You know how to optimize sales and occupancy: 100% OBJECTIVE! * You were the one who welcomed the “new kid” into the group at the start of the school year! **YOUR SMALL EXTRA TOUCHES:** For you, *The Shining* isn’t just a horror film—it’s, above all, a film about a hotel. Your leadership is natural and effective; everyone knows that when Mama is away, the kids play—but Mama can count on you! ✊ You have extensive experience with the PMS “Opera”. Like Michael Scofield, you may have tattoos—and won’t scare the children! **Additional Information** **Recruitment Process** We’re sure you know the song: * **Verse 1:** We schedule an initial phone interview with you—if your application matches our rhythm... **Chorus:** After a successful phone interview, we meet with the Front Office Management! Be strong! (chorus x2 depending on position) **Final Verse:** Naturally, you’ll receive a response from us—whether positive or negative.
