Workplace Consultant (IT Support)

Description

Job Summary: We are seeking a Workplace Consultant (IT Support) for an IT project focused on end-user support and Microsoft environment administration, resolving technical incidents and managing user accounts. Key Highlights: 1. First-line technical support and incident resolution 2. Administration of Microsoft 365 and Active Directory environments 3. Development of expertise in Microsoft Intune At Xtedder, we are looking for a **Workplace Consultant** (IT Support) to join an IT project focused on end-user support and Microsoft environment administration. If you have technical support experience and are seeking a new challenge, this opportunity may be right for you. **Work arrangement:** Hybrid (3 days per week onsite) **Your responsibilities will include:** Providing first-line support to users, ensuring timely resolution of technical incidents; Resolving issues related to login, authentication, and access; Supporting resolution of printing issues (drivers, permissions, print queues); Providing remote support via remote access tools; Creating, configuring, and deactivating user accounts (onboarding and offboarding); Performing administrative tasks in Microsoft 365 and Active Directory; Monitoring incidents and escalating them to specialized teams when required; Documenting procedures and contributing to continuous process improvement; Developing expertise in Microsoft Intune and Microsoft 365 with team support. **What we are looking for:** At least 2 years of experience in IT Support roles (first or second line); Experience with Microsoft 365; Knowledge of Active Directory; Experience with Windows 10 and Windows 11; Experience with remote support tools (e.g., TeamViewer); Identity management knowledge (Okta, Azure AD or equivalent); Strong technical problem-solving skills; Fluency in Portuguese and English. Compensation: €1,300.00 – €1,500.00 per month Work location: Onsite