Summary: Seeking a skilled Multi-Channel Helpdesk Specialist fluent in French with ISV and Hi-Tech domain expertise to enhance customer satisfaction during day shifts. Highlights: 1. Fluent in French for customer support 2. Expertise in ISV and Hi-Tech domains 3. Hybrid role focusing on customer satisfaction Job Summary We are seeking a skilled Multi Channel Helpdesk Specialist with 1 to 3 years of experience to join our team. The ideal candidate will be fluent in French and possess expertise in the ISV and Hi\-Tech domains. This hybrid role requires excellent communication skills and the ability to provide exceptional customer support during day shifts. The candidate will play a crucial role in enhancing customer satisfaction and ensuring smooth operations Responsibilities Provide exceptional multi\-channel support to customers ensuring timely and effective resolution of inquiries and issues. \- Utilize expertise in ISV and Hi\-Tech domains to address complex technical problems and offer tailored solutions. \- Communicate fluently in French both verbally and in writing to assist French\-speaking customers with their needs. \- Collaborate with cross\-functional teams to improve support processes and enhance customer experience. \- Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. \- Analyze customer feedback to identify trends and recommend improvements to products and services. \- Assist in the development and implementation of helpdesk policies and procedures to optimize efficiency. \- Monitor and report on helpdesk performance metrics striving for continuous improvement. \- Provide training and guidance to junior team members fostering a collaborative work environment. \- Stay updated with the latest industry trends and technologies to better serve customers. \- Ensure compliance with company policies and industry regulations in all customer interactions. \- Contribute to the development of knowledge base articles and FAQs to empower customers with self\-service options. \- Support the companys mission by delivering high\-quality service that enhances customer loyalty and satisfaction. Qualifications \- \- Demonstrate fluency in French with strong reading writing and speaking skills. \- Possess a solid understanding of ISV and Hi\-Tech domains with the ability to apply this knowledge effectively. \- Exhibit excellent problem\-solving skills and the ability to work independently in a hybrid work model. \- Show proficiency in using helpdesk software and tools to manage customer inquiries efficiently. \- Display strong interpersonal skills and the ability to communicate effectively with diverse teams and customers.
João Santos
Indeed · HR
João Santos
Indeed · HR
