Clerk-Front Desk

Description

Summary: Responsible for all guest check-ins, payment processing, check-outs, responding to guest inquiries, coordinating with housekeeping, and providing information about the hotel and local area. Highlights: 1. Assist guests from check-in to check-out 2. Anticipate and address guest needs 3. Contribute as a team member to deliver meaningful guest stays **Additional Information** **Job Number**26065846 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Overview Process all guest check-ins by confirming reservations, assigning rooms, issuing and activating room keys. Handle all payment types including room charges, cash, checks, debit cards, and credit cards. Process all check-outs, including resolution of late charges and disputes. Respond to, record, and process guest phone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor room readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell or valet staff as needed. Provide guests with information and guidance regarding the hotel and local area. Prepare daily reports (arrivals, departures), verify special requests, and ensure report accuracy. Complete designated cashier and settlement reports in the computer system. Cash guest personal checks and traveler's checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Comply with all company safety and security policies and procedures. Adhere to company policies and procedures. Ensure uniform and appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guest needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or equivalent (GED) Related Work Experience: None required Supervisory Experience: None required Licenses or Certifications: None required *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an environment where every associate’s background is valued and respected. Our greatest strength lies in the rich fusion of cultures, talents, and experiences of our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Joining the Sheraton Family means becoming part of a global community. Since 1937, we have provided places where people gather and connect. Sheraton has built more than 400 communities worldwide where associates feel connected. We welcome and greet guests, connecting them through engaging experiences and heartfelt service. If you are a team player who believes in delivering meaningful guest stays, explore Sheraton’s career opportunities. We seek individuals who resonate with Sheraton’s mission to be “The Gathering Place of the World.” By joining Sheraton Hotels & Resorts, you become part of Marriott International’s portfolio of brands. Why not work in a place where you can do your best work, achieve your goals, join an outstanding global team, and **become your best self**?