HOTEL DIRECTOR

Description

Summary: Seeking an experienced leader in luxury hotel operations to provide strategic direction and ensure optimum guest satisfaction and crew development within a Forbes 5-star aspiring environment. Highlights: 1. Lead luxury hotel operations for guest satisfaction 2. Mentor and develop department heads and talent 3. Aspire to Forbes 5-star standards **Qualifications:** * Minimum of 6\-8 years of professional experience in luxury hotel operations (multi\-outlet) with at least 5 years at a management level * Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service\-driven industries. * Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an **asset.** **Duties and Responsibilities:** * Provides strategic direction and leadership. * Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness. * Forbes Standard: Embrace and Aspire to be Forbes 5 star * Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection. * ATRI – Ability to resolve challenges onboard and all issues are solved onboard. * Daily powerful and inspiring Morning meeting * Mentors and supports Heads of departments, identifies training needs, and talent development. * Attends meetings, training activities and related courses and all other work\-related activities as required. * Actively participates in weekly public health inspections and ensures corrective actions are completed. * Distributes the NPS, Financial data, Hotel Director’s Voyage Report and Deep Dive Analysis, at the end of every voyage to designated stakeholders.