Summary: The Front Office Manager leads the Front Office team to deliver refined and anticipatory service, managing daily operations, ensuring seamless guest experiences, and resolving concerns professionally. Highlights: 1. Lead Front Office team in delivering warm, refined, and anticipatory service 2. Manage daily Front Office operations and ensure seamless guest experiences 3. Coach staff to achieve excellence and resolve guest concerns with discretion **About the Role** The Front Office Manager leads the Front Office team in delivering warm, refined, and anticipatory service from arrival to departure. **Key Responsibilities** * Manage daily Front Office operations (Reception, Concierge, Operators). * Ensure a seamless guest arrival and departure experience. * Maintain strong coordination with Guest Relations and Housekeeping. * Monitor service performance, coaching staff to achieve excellence. * Resolve guest concerns with professionalism and discretion. **Profile** * Experience in luxury hospitality required. * Strong supervisory and communication skills. * Passion for guest engagement and team leadership. Tipo de oferta: Período Integral, Integral/Full\-time
João Santos
Indeed · HR
João Santos
Indeed · HR
