Clerk-Front Desk

Description

Summary: A position responsible for guest check-in, payment processing, check-out procedures, responding to guest inquiries, providing information about the hotel and local area, and preparing daily reports. Highlights: 1. Welcome guests and express gratitude 2. Deliver exceptional performance and achieve goals 3. Join an outstanding global team **Additional Information** **Job Number**26099488 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Overview Process all guest check-ins by verifying reservations, assigning rooms, and issuing and activating room keys. Handle all payment types, including room charges, cash, checks, debit cards, and credit cards. Process all check-outs, including resolving late charges and disputes. Respond to, record, and process guest phone calls, messages, requests, questions, and concerns. Coordinate with Housekeeping to monitor readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell or valet staff as needed. Provide guests with information and guidance regarding the hotel and local area. Prepare daily reports (e.g., number of arrivals and departures), verify special requests, and ensure report accuracy. Complete designated cashier and reconciliation reports in the computer system. Cash guest personal checks and traveler’s checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Comply with all company safety and security policies and procedures. Adhere to company policies and procedures. Ensure uniforms and appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guest needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or GED equivalent Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an inclusive environment where every associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels strives to maintain the comfort of approachable spaces worldwide and drive innovation at every opportunity to elevate hospitality. As a member of Marriott Hotels, you will be expected to uphold the promise of “Always the Best Stay” as a Host. Will you join us in delivering thoughtful, heartfelt service ahead of expectations, preserving and advancing our enduring company spirit? Explore career opportunities with Marriott Hotels—the globally recognized symbol of hospitality excellence. By joining Marriott Hotels, you become part of Marriott International’s portfolio of brands. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become your best self.** JW Marriott is one of Marriott International’s luxury brands, with over 100 beautiful hotels and resorts located in major cities and distinctive resort destinations worldwide. At JW Marriott, associates come first—because associate happiness leads to guest happiness. JW Marriott associates are confident, innovative, sincere, intuitive, and embody the legacy of J. Willard Marriott, the brand’s founder. At JW Marriott, you can become part of a community, experience genuine camaraderie with diverse colleagues, and enjoy a unique work experience unlike any other. JW Marriott offers training, development, and recognition opportunities within a luxurious environment focused on holistic well-being—where you can pursue your passion. We believe that delivering exceptional guest care begins with caring for our associates—that is JW Treatment™. By joining JW Marriott, you become part of Marriott International’s portfolio of brands. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become your best self.**