Description
Summary:
Seeking an experienced Butler to deliver exceptional luxury services, lead a diverse team, and ensure guest satisfaction in a high-end environment.
Highlights:
1. Deliver exceptional luxury butler services to guests.
2. Lead, coach, and develop the Butler Team for superior performance.
3. Ensure all guest requests are fulfilled timely and efficiently.
**Qualifications:**
* Minimum of two (2\) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
* Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
* Previous shipboard experience is highly preferred
* Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
* Excellent interpersonal and leadership skills? ability to lead, motivate, and develop a culturally diverse workforce
**Duties and Responsibilities:**
* Ensure delivery of exceptional butler services to guests
* Ensure all guest orders, requests, enquiries are fulfilled timely \& efficiently
* Conduct embarkation inspections of all VIP suites
* Ensure in\-suite arrival procedures are executed to brand standards.
* Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
* Mentor and prepare the Senior Butler for managerial responsibilities
* Meet or exceed brand\-defined performance targets and KPIs for the Butler Team.