Helpdesk Technician

Description

Job Summary: We are seeking to strengthen our internal IT department to support Neyond's business operations, including software and hardware installation, configuration, maintenance, and troubleshooting. Key Highlights: 1. Integration into a young and dynamic team 2. Access to a training platform and preparation for technical certifications 3. Opportunity to join a growing company **NEYOND \- The company you will work for:** We are a business consulting, technology, and outsourcing services firm specializing in accounting\-finance, taxation, human resources, and business support. We seek to reinforce our internal IT department, whose mission is to support Neyond's business. **Main Responsibilities:** * Install, configure, and maintain various application software components and IT equipment; * Diagnose and resolve technical issues related to application software; * Diagnose hardware-related technical issues; * Manage outsourced processes related to hardware support; * Respond to technical assistance requests from users (e.g., helpdesk); * Prepare activity reports; * Support process reviews and task innovation initiatives; **Requirements:** * Secondary education (12th grade, technological course in IT) or ongoing university studies in a related field; * Minimum of 2 years' professional experience in similar roles; * Proficiency in Windows 11 and Microsoft 365 Apps; * Knowledge of Microsoft 365, Active Directory, PowerShell, VMware virtualization, and TCP/IP networking is an advantage; * Analytical and problem-solving skills; * Strong ability to consult and produce technical documentation; **Personal Profile:** * Dynamic, with initiative and proactivity; * Team-oriented; * Good communication and interpersonal skills; * High organizational capacity, strong sense of responsibility, and autonomy; * Customer-oriented; **What the company offers you:** Opportunity to join a growing company; Hybrid work arrangement; Integration into a young and dynamic team; Competitive compensation aligned with the role; Access to a training platform and preparation for technical certifications; If you are interested in this opportunity, please send your CV to \ via email with the reference "Helpdesk". You can find the original job posting at: https://www.itjobs.pt/oferta/513523/tecnico\-helpdesk\-lx