ServiceNow Consultant (ITSM)

Description

Job Summary: We are seeking a ServiceNow consultant to analyze, design, implement, and maintain solutions on the platform, acting as a technical expert and providing support across all project phases. Key Highlights: 1. Integrate ServiceNow solutions aligned with customer needs 2. Act as a technical expert throughout the entire project lifecycle 3. Develop customized solutions on the ServiceNow platform #### **About the ServiceNow Consultant (ITSM) Role** **Job Title**: **ServiceNow Consultant** **Location**: Lisbon, Porto, or Braga **Work Mode**: Hybrid (3 days per week in the office) **Join a dynamic ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a turnover exceeding €30M. With presence in strategic markets including Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?** **Summary:** We are looking for a consultant responsible for analyzing, designing, implementing, and maintaining ServiceNow-based solutions aligned with our clients’ specific needs. You will act as a technical expert, providing support and consultancy across all phases of the project lifecycle—from requirements analysis through implementation to post-implementation support. **Responsibilities:** * **Requirements Analysis:** + Gather and analyze customers’ business requirements, map current processes, and identify improvement opportunities. + Prepare functional and technical requirements documentation. * **Design and Configuration:** + Design and configure customized solutions on the ServiceNow platform, including workflows, forms, reports, and integrations. + Ensure solutions adhere to ServiceNow’s best practices and platform standards. * **Implementation:** + Coordinate and execute solution implementation, including configuration, testing, and data migration. + Train users on platform functionality. * **Support:** + Provide technical support to users, resolving issues and incidents. + Monitor platform performance and perform adjustments as needed. **Requirements:** * **Experience:** + Proven experience in implementing and configuring ServiceNow solutions, including modules such as ITSM, ITOM, etc. + In-depth knowledge of ServiceNow development best practices and methodologies. * **Technical Skills:** + Strong proficiency in scripting languages (JavaScript, Jelly) and development tools (Studio, Glide). + Experience integrating ServiceNow with other systems (APIs, web services). + Knowledge of databases (SQL). * **Interpersonal Skills:** + Excellent verbal and written communication skills. + Ability to work collaboratively in teams and across different business areas. + Capacity to manage multiple tasks simultaneously. * **Other:** + Fluent Portuguese; Advanced English (mandatory). + ServiceNow certifications (Certified System Administrator required) **#VisionaryFuture \- Build the future, join our** **living** **ecosystem!**