Flemish Speaking Customer Experience Representative

Description

Summary: Seeking energetic Flemish-Speaking Customer Experience Specialists to deliver top-tier service and personalized solutions for a renowned global brand in home appliances and consumer technology. Highlights: 1. Opportunity to connect with people and assist others 2. Multichannel assistance across calls, emails, and live chat 3. Continuous learning with ongoing training sessions Do you have a natural ability to connect with people and a passion for assisting others? If you are **fluent in Flemish** and looking to launch or grow your career in a bright, dynamic European capital, we would love to hear from you. We are seeking energetic **Flemish\-Speaking Customer Experience Specialists** to join our vibrant, international team in Lisbon. ### **Work Setup** To set you up for success, your journey begins with an in\-person onboarding program at our state\-of\-the\-art office in Lisbon. Following this initial training period, you will transition to a flexible **hybrid schedule**, dividing your work week between our collaborative office space and working remotely from home. In this role, you will act as a key contact for a renowned global brand in home appliances and consumer technology, delivering top\-tier service and personalized solutions. ### **Key Responsibilities** Your primary goal is to represent a top\-tier household brand, ensuring every customer experience is seamless, helpful, and positive: * **Multichannel Assistance:** Address incoming inquiries from Flemish\-speaking customers through calls, emails, and live chat. Assist with product specs, delivery updates, initial setup, warranty coverage, and basic technical queries. * **Troubleshooting \& Support:** Guide users through step\-by\-step technical fixes for their appliances and gadgets, escalating more complex technical issues to dedicated specialist teams when necessary. * **Record Keeping:** Accurately document customer interactions, case details, and resolutions in the internal CRM to ensure smooth continuity and top quality standards. * **Brand Advocacy:** Build deep product knowledge and alignment with company values, maintaining a professional and empathetic approach in every interaction. * **Continuous Learning:** Participate in ongoing training sessions to stay updated on new product releases, software updates, and service best practices. ### **Candidate Profile** We welcome both seasoned customer service representatives and enthusiastic career changers. We place high value on a positive attitude and strong interpersonal skills, providing full initial training to ensure you succeed. #### **Minimum Requirements:** * **Language Skills:** **Fluent mastery of Flemish (C1/C2 level)**, along with business\-level English proficiency (B2 level) for internal company communications. * **Location/Relocation:** Already residing in Lisbon, or fully ready to arrange and complete a self\-funded move to Portugal. * **Communication Style:** Outstanding written and verbal communication, marked by patience, active listening, and a problem\-solving mindset. * **Tech Savviness:** Ability to navigate multiple software platforms, internal messaging tools, and customer databases simultaneously. #### **Preferred Experience (Not Mandatory):** * Prior experience in retail, hospitality, call centers, tech support, or customer care. * An interest in smart home tech, modern appliances, or consumer electronics. ### **Remuneration \& Perks** We offer a competitive compensation package structured to ensure financial security and reward your daily impact: * **Base Pay:** €1,400 gross monthly, paid 14 times per year (including standard Portuguese summer and Christmas allowances). * **Language Bonus:** An additional €150 monthly allowance for your Flemish language skills. * **Performance Bonus:** Up to €100 monthly based on achieving quality and performance targets. * **Food Allowance:** €7 per working day, adding roughly €140–€150 net to your monthly income. * **Health Coverage:** Full private health and life insurance starting from day one. * **Growth Opportunities:** Clear internal progression paths into team leadership, quality assurance, or corporate training roles. * **Workplace Environment:** A welcoming, international company culture featuring modern facilities, social team events, and a supportive community. ### **Relocation Notice** Please note that **no relocation assistance is provided** for this role. Applicants currently living outside of Portugal must be prepared to independently organize, fund, and carry out their own travel, temporary accommodation, and overall move to Lisbon. ### **How to Apply** Ready for your next career move in Lisbon? Click **Apply Now** to submit your updated resume (please submit your CV in **English**).