Customer Service Representative

Description

Summary: Join a Swiss-based company's in-house customer service team to manage client and agent relationships, handle logistics, and ensure quality service. Highlights: 1. Work directly for our brand, not an outsourcing agency 2. Maintain close relationships with clients and cleaning agents 3. Contribute ideas and help shape how a growing team works **Tired of being just a number in a massive call center?** We are Batgroup, a Swiss\-based company that recently expanded our in\-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work **directly for our brand**. You’ll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids). **The Opportunity** We are looking for an experienced **German\-speaking** professional who values stability and a healthy work\-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short\-term contracts, we offer a different kind of environment here at Batmaid. **Our Offer** * **Stability from Day 1:** You receive a **permanent contract** and full pay from your very first day of training. * **Attractive Package:** A competitive base salary supplemented by a **monthly attendance and performance bonus**. * **Full Benefits:** Private health insurance, a transportation allowance and a meal allowance paid via a meal card. * **Hybrid Flexibility:** Once you’ve mastered our processes during the initial training and onboarding on\-site, we offer a hybrid work model to support your work\-life balance. * **Prime Location:** Our office is located at **Sete Rios** making your commute effortless by train, metro or bus. **Your Mission** * Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved. * Logistics can be tricky. When a last\-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent. * You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards. * You keep information up to date, process contract changes, manage absences and support payroll\-related questions from employees. **Requirements** * You are native or fluent in German (C2\) with a strong professional command of English (C1\). You’re comfortable switching between the two in a fast\-paced environment. * You have at least 1\+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands\-on mindset. * You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood. * You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works. **Ready to make an impact?** If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we’d love to meet you. Apply now and be part of a company that’s changing the cleaning industry \- for good.