Job Summary: Coordinate the team's workflow, ensuring information dissemination and procedure updates, supporting performance evaluations, and guaranteeing customer satisfaction. Key Highlights: 1. Integration into a multinational company with a Human First culture. 2. Opportunity for professional growth and development. 3. Dynamic and collaborative work environment. #### **Your Day-to-Day** * Coordinate the team’s workflow, remaining visible and available to support daily operational challenges; * Ensure teams are informed and up-to-date on all procedures, processes, and tasks related to operations; * Provide feedback for the EDP and Touchpoint processes, supporting the collection of information and evidence that feeds into team members’ performance evaluations; * Guarantee customer satisfaction across all Customer Relationship touchpoints; * Support store teams’ training on payment method procedures; * Ensure organization and cleanliness of customer service points, as well as availability of required materials/equipment/funds for proper payment system operation; * Assign team members to various customer service points. #### **Who We’re Looking For** * Minimum 2 years of relevant professional experience; * Proactivity and sense of responsibility; * Initiative and entrepreneurial mindset; * Ability to work autonomously and make decisions; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication, negotiation, and influencing skills; * English language proficiency. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
