Field Sales Service Technician

Description

Job Summary: We are seeking a professional to ensure the proper functioning of medical equipment and devices by performing preventive and corrective maintenance. Key Highlights: 1. Impact the quality of life of patients with chronic kidney disease 2. Opportunities for career planning and professional development 3. A corporate culture that values innovative thinking At **Fresenius Medical Care**, we strive to improve the quality of life for patients with chronic kidney disease through innovative and high-quality products and therapies. Our vision — «Creating a future worth living. For patients. Around the world. Every day» — guides everything we do. We employ more than 125,000 people across 3,700 dialysis centers and 39 production facilities worldwide. We deliver direct patient care through our Care Delivery network, develop and supply medical products, therapies, and digital solutions through Care Enablement, and accelerate transformation through our FME Reignite strategy. We are guided by our values: * **We care** for our patients, each other, and our communities. * **We unite** teams and transcend boundaries to achieve excellence together. * **We commit to acting rightly**, growing with purpose, and leading in nephrology care through innovation and empathy. The **International Commercial Operations (ICO)** — a global business unit within Care Enablement — plays a vital role in this mission. ICO, divided into six sales regions, together with Global TPI Governance & Sales Excellence and Global Technical Operations, ensures consistent management of service delivery partners (TPIs) and delivers high-quality technical services worldwide. Balancing harmonization with localization, ICO supports strategic objectives, strengthens customer relationships, and increases value through standardization, innovation, and specialized training. Join our passionate team and help shape healthcare worldwide. **Key Responsibilities/Authorities:** * Ensure the proper functioning of active medical equipment/devices marketed by Fresenius Medical Care, Lda., from installation onward, by carrying out preventive and corrective maintenance to preserve original characteristics and specifications. * Plan weekly, monthly, and annual activities regarding: * Preventive maintenance; * Repairs; * Management of personal stock; * Management of tools and test/calibration equipment. * Decide on: * Repair processes; * Equipment downtime; * Work distribution. **Key Tasks:** * Perform preventive maintenance on all FMC HD/PD equipment (hemodialysis machines, chairs, optional machine accessories, concentrate delivery systems, and scales). * Perform corrective maintenance on all FMC equipment. * Provide technical support to customers via telephone. * Report abnormal situations to supervisors. * Return damaged and/or obsolete accessories. * Carry out equipment installations. * Conduct status updates with the coordinator. * Plan weekly, monthly, and annual activities. * Conduct semi-annual inventories of personal spare parts stock. * Order accessories. * Draft technical reports after each maintenance or repair intervention. * Record interventions, noting type of intervention, date, and time. * Request Hospital Service Requisitions and Repair Orders for subsequent invoicing. * Handle calls on the Green Line while working at the “Repair Shop”. **Our Offer to You:** There is much to discover at Fresenius Medical Care — regardless of your area of expertise or level of experience — all dedicated to your professional journey. * Whether on the front line or behind the scenes — you are helping deliver ever-better healthcare to more and more people around the world. * Individual opportunities for autonomous career planning and professional development. * A corporate culture that provides ample space for innovative thinking — to find the best solution together, not merely the fastest one. * A large number of committed individuals with diverse skills, talents, and experience. * The benefits of a successful global enterprise combined with the collegial culture of a mid-sized company.