Dutch-speaking Technical Customer Service

Description

Summary: Join a specialized technical support team, assisting Dutch-speaking users with technical queries, account issues, and platform-related questions. Highlights: 1. Provide technical support via phone, email, or chat for a leading search engine 2. Combine strong communication with genuine interest in technology 3. Clear career progression within a multicultural and growing team Lisboa, Portugal · On\-Site · Full\-time · Start date:May 2026 ABOUT THE ROLE Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist Dutch \-speaking business and individual users with technical queries, account issues, and platform\-related questions — combining strong communication skills with a genuine interest in technology. RESPONSIBILITIES * Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions * Handle a variety of account\-related enquiries with accuracy and professionalism * Guide users through technical processes in a simple and accessible way * Document cases accurately in the internal systems and escalate where required * Meet quality, productivity, and customer satisfaction targets consistently * Stay up to date with platform changes, tools, and internal knowledge bases REQUIREMENTS * C2 level of Dutch and B2\+ level of English — written and spoken * Genuine interest in technology and digital products * Strong communication and problem\-solving skills * Comfortable working in a fast\-paced, structured environment with measurable targets * Previous experience in technical support or customer service is a plus * Eligible to work in Portugal (EU ID, residence permit, or valid work visa) SCHEDULE * Days off: 2 rotational days per week WHAT WE OFFER * Full\-time contract based in Lisbon * Meal allowance: 7\.63€ per working day * Welcome bonus paid monthly during the first year of employment * Health insurance from day one * Relocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal) * Internal relocation support available for Dutch\-speaking candidates based in Portugal * Referral programme — earn up to €2,000 per successful referral * Clear career progression within a multicultural and growing team