Customer Service Executive

Description

Job Summary: We are seeking a professional to deliver exceptional customer service, processing returns and delivery-related issues to strengthen customer relationships. Key Highlights: 1. Investigate and resolve post-sales issues, such as returns and deliveries 2. Manage and track issues within established service-level timeframes 3. Improve efficiency in handling inquiries, deliveries, and returns TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solution aggregators. With a diverse team of 24,000 employees operating in more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business outcomes and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, recognized for its dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusion. **Purpose of the Role:** Deliver exceptional customer service, ensuring accurate and timely processing of returns and delivery-related issues, protecting and strengthening customer relationships. Act as the customer’s representative within TD SYNNEX regarding post-sales management processes and procedures. **Responsibilities:** * Investigate, advise on, and resolve post-sales issues—particularly those related to returns and delivery problems—serving as the primary point of contact for customers when appropriate. * Manage, respond to, and ensure follow-up on issues within established service-level timeframes. * Improve efficiency in handling inquiries, deliveries, and returns, minimizing losses due to product returns and credit memos. * Identify and help resolve root causes of post-sales management issues. * Promote the use of TD SYNNEX E-Business customer service tools. * Support other team members in achieving objectives and maintain a strong team spirit. **Knowledge, Skills, and Experience:** * Excellent command of Portuguese. * Basic level of English. * Prior experience in business processes and customer service. * Proven teamwork experience. * Attention to detail. * Excellent communication skills. * Experience with SAP R3 (preferred). * Knowledge of Excel and Word is an advantage. #LI-MM1 Key Skills **At TD SYNNEX, our values guide everything we do:** Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? * Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. * Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. * Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. * Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. * Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. * Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!