Customer Service (M/F)

Description

Job Summary: GSD dental clinics is seeking a Customer Service professional focused on contact management, data analysis, and coordination among systems, clinics, and patients to strengthen its central team. Key Highlights: 1. Integration into an innovative and growing team 2. Involvement in a project with a strong technological component (AI) 3. Opportunity for career advancement and continuous learning **Company Description** GSD dental clinics already operates 9 clinics across Portugal and has achieved sustained growth — a trajectory we will continue into the future. We uphold rigorous standards in our work and highly value long-term relationships with patients, fostering trust in the patient\-clinic relationship from the very first interaction. We believe that positive patient experiences serve as our best business card — ensuring continued engagement with those patients and generating future referrals. Above all, we strive to make dental appointments a positive experience, encouraging regular visits as a habit and thereby enabling preventive dental care. Our confident smile is our business card when welcoming patients — and also when bidding them farewell with "See you soon!". We are expanding our central team by hiring a Customer Service professional focused on contact management, data analysis, and coordination among systems, clinics, and patients. **Key Responsibilities:** * Managing contacts escalated by the AI system * Analyzing data and identifying service patterns * Routing patients to appropriate clinics * Coordinating among systems, clinical teams, and patients * Ensuring quality and efficiency in customer communication * Supporting continuous improvement of service workflows **Candidate Profile:** * Prior experience in call centers or customer-facing roles * Strong communication skills and empathy * Analytical mindset with problem-solving orientation * Proficiency in using digital tools * Organizational skills and ability to manage priorities * Team spirit and proactivity **What We Offer:** * Integration into an innovative and growing team * Involvement in a project with a strong technological component (AI) * Opportunity for career advancement and continuous learning * Collaborative and dynamic work environment Work Location: On-site