Job Summary: We are seeking a Unified Communications & Collaboration Engineer L3 to strengthen a specialized team focused on enterprise collaboration solutions with strong expertise in Microsoft 365 environments. Key Highlights: 1. Advanced support for Unified Communications (UC) solutions. 2. Participation in highly complex technological projects. 3. Opportunities for professional growth and certification. #### **About the Role: Unified Communications \& Collaboration Engineer L3 \| Lisbon \| Hybrid** **HITO Solutions is recruiting a Unified Communications \& Collaboration Engineer L3** ------------------------------------------------------------------------------------------- Our client is a leading organization seeking to strengthen its team with a Unified Communications \& Collaboration Engineer L3, possessing extensive experience in Microsoft 365 environments and enterprise collaboration solutions. ### **Key Responsibilities** * Provide advanced support for Unified Communications (UC) solutions. * Implement solutions and execute changes within clients' collaboration and communications infrastructure. * Resolve escalated complex incidents and ensure resolution within defined SLAs. * Execute platform changes defined by higher-level teams. * Ensure high levels of operational quality and compliance with regulatory requirements. * Collaborate on continuous improvement of communication and collaboration services. ### **Mandatory Requirements** * Minimum 5 years of experience in Unified Communications (UC) support and engineering. * Experience in Managed Service Provider (MSP) environments or highly demanding enterprise contexts. * Solid knowledge of ServiceNow, particularly in Incident, Change, Request, and CMDB modules. * Advanced experience with Microsoft Teams, Exchange Online, SharePoint, OneDrive, and other Microsoft 365 collaboration tools. * Knowledge of VoIP, SIP Trunking, and basic operations of Session Border Controllers (SBC). * Experience with audiovisual systems and meeting room solutions such as Microsoft Teams Rooms, Crestron, Polycom, and Logitech. * Knowledge of Exchange Online and hybrid Microsoft Exchange environments. * Experience with reporting and monitoring tools such as Power BI, Teams CQD, and Teams Insights. * Microsoft 365 Certified: Teams Administrator Associate certification or equivalent. * Proficiency in English, both written and spoken (minimum B2 level\). ### **Preferred Qualifications** * CompTIA Network\+ certification or equivalent. * Experience in Managed Service Providers (MSP), telecommunications, or financial sector services. * Knowledge of Zoom and Webex. * Experience or interest in Microsoft Copilot and AI-powered collaboration solutions. * Familiarity with regulatory frameworks DORA, FCA, and PRA. * Experience with call recording platforms such as Numonix or similar. * PowerShell knowledge for administration of Microsoft Teams and Exchange. * Experience with Contact Center as a Service (CCaaS) platforms. ### **What We Offer** * Integration into a specialized team focused on enterprise collaboration solutions. * Participation in highly complex technological projects. * Exposure to large-scale Microsoft 365 environments. * Opportunities for professional growth and certification. * A competitive benefits package tailored to demonstrated experience.
João Santos
Indeed · HR
João Santos
Indeed · HR
