Junior Banking Second-Line Support Technician

Description

Job Summary: We are seeking a Support and Configuration Technician to activate, configure, and maintain banking services, ensuring correct configuration of payment solutions and customer support. Key Highlights: 1. Customer support via telephone and email, and banking service configuration. 2. Configuration and management of services associated with the payment ecosystem. 3. Order analysis, impact validation, and assurance of secure implementations. **We are recruiting \| Second-Line Support Technician and Banking Service Configuration:** We are looking for a **Support and Configuration Technician** to join a team responsible for activating, configuring, and maintaining banking services, ensuring accurate configuration of payment solutions and customer support, with high rigor, analytical capability, and attention to detail. **Location:** Lisbon; **Hybrid work model:** 3 days in the office and 2 days remote; **Working hours:** 09:00 – 18:00; **!!! Applications from professionals residing in the Lisbon region and available to comply with the indicated hybrid model will be prioritized** **!!!** **Your challenge:** * Provide customer support via telephone and e\-mail, ensuring timely responses to service requests; * Perform banking service configuration and parameterization in the core system; * Configure and manage services related to the payment ecosystem and acquiring activities, including BIN changes, agreements, and other configurations; * Analyze requests, validate impacts, and ensure all changes are implemented securely and consistently; * Identify potential risks and effects of configurations before implementation, ensuring service continuity; * Conduct structured analyses, synthesize conclusions, and present solutions to customers; * Collaborate with internal teams to ensure correct execution and tracking of configurations. **What we seek:** * Professional experience in customer support roles, preferably within the banking sector (eliminatory criterion); * Knowledge of the banking ecosystem and payment systems (eliminatory criterion); * Strong learning ability, organizational skills, autonomy, and dynamism; (Eliminatory criterion) * Excellent oral and written communication skills; (Eliminatory criterion) * Analytical, responsible, and detail-oriented profile, with ease in understanding cause\-effect relationships and assessing the impact of configurations; (Eliminatory criterion) * High sense of responsibility, initiative, proactivity, and problem-solving ability. (Eliminatory criterion) * Proficiency in Portuguese and good knowledge of English; (Eliminatory criterion) * Good knowledge of Outlook, Word, Excel, and PowerPoint; (Eliminatory criterion) **Preferred qualifications:** * Experience with information technologies applied to digital payments; * Experience in banking service or payment platform configuration; **What we offer:** * Salary package between **€1,200 and €1,300**, depending on experience and technical fit, with salary progression; * Meal card/ticket; * Transportation, remote work, and health support allowances; * Health insurance; * Annual budget of **€500** for training and professional development. Do you have experience in banking customer support and interest in working with payment service configuration? Submit your application via Indeed or send your CV to **amartinho@fc\-technology.com**, with the subject line **"Banking Support and Configuration Technician"**. Let’s take the next step in this project together! Compensation: €1,200.00 – €1,300.00 per month Benefits: * Meal card/ticket * Free parking * Health insurance * Transportation allowance Work location: On-site