Back Office Operator (M/F) - Vialonga

Description

Job Summary: We are seeking a Back Office Administrative Assistant to manage budgets, communications, and support internal operations, ensuring process control and monitoring. Key Highlights: 1. Opportunity to develop budget management and customer communications. 2. Role with a strong analytical and incident resolution component. 3. Fundamental role in monitoring managers and controlling transactions. **CTDI Europe is a subsidiary of Communications Test Design, Inc. (CTDI).** **Founded in 1975, it is a global full-service company specializing in engineering, repair, and logistics, delivering cost-effective solutions to the communications industry. CTDI's customers include leading wired and wireless telecommunications operators, cable service providers, and major OEMs worldwide.** **We aim to strengthen our team and are seeking an ADMINISTRATIVE BACK OFFICE ASSISTANT (M/F) for Vialonga.** **JOB DESCRIPTION:** **\- Budget Communication** **\- Mailbox management;** **\- Budget communication to agents and large retail chains;** **\- Validation of price list;** **\- Telephone support;** **\- Entry of budgets into client and CTDI systems;** **\- Monitoring and SLA control of budgeted equipment;** **\- Preparation of technical reports including repair costs;** **\- Data entry into the budget archive for invoicing.** **Back Office** **\- Mailbox management;** **\- Analysis and resolution of incidents (mandatory requirement);** **\- Data entry regarding debited units (mandatory requirement);** **\- Reporting irregular situations to stores and agents (transfers outside depot);** **\- Transaction resolution in SAP and related control (mandatory requirement);** **\- Personalized monitoring of agent managers (mandatory requirement);** **\- Communication and monitoring of Apple and other OEM-related incidents (mandatory requirement);** **\- Telephone support – Complaints and clarifications;** **\- Weekly reporting of pending DOA items (mandatory requirement);** **\- Invoicing for local and external technical centers and registration in file.** **REQUIREMENTS:** **\- Educational qualification \- minimum 12th grade** **\- Professional experience in the field (preferred);** **\- High sense of responsibility;** **\- Attendance, punctuality, proactivity;** **\- Team spirit;** **\- Strong sense of responsibility;** **\- Organizational skills;** **\- Critical thinking;** **\- Proficiency in Microsoft Office;** **\- Knowledge of English (preferred);** **\- Experience in similar roles (preferred).** **CONDITIONS:** **\- Employment Contract (Temporary Work);** **\- 40 working hours per week, Monday to Friday (09:00–18:00);** **\- Remuneration commensurate with the role;** **\- Availability for overtime;** **\- Prospects for continuity.** **Please send your CV to** recursoshumanos@ctdi.eu **with the reference ADM\_BO\_CTDI.** **Valid applications will be contacted within a maximum of 30 days.** Job Type: Full-time Benefits: * Meal card/ticket * Free parking Work Location: On-site