Job Summary: Customer service professional responsible for managing processes, payments, and commercial support, ensuring customer satisfaction and loyalty. Key Highlights: 1. Integration into a multinational company with a customer-centric focus. 2. Initial training and continuous professional development. 3. Human-First culture that values individual growth. #### **Store: Coimbra** #### **Your Day-to-Day Responsibilities** * Ensure excellent customer welcome at any touchpoint; * Serve SPV customers by initiating repair processes and spare parts requests, mastering procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on customer situations and coordinating with relevant store departments when necessary; * Independently and effectively manage customer waiting situations, resolving conflicts to ensure full customer satisfaction; * Process payments and returns, strictly adhering to cash and safe handling procedures while applying and taking responsibility for security protocols; * Inform, train, and assist Resident Customers in autonomous payment (self-service kiosks or website); * Support Commercial teams in financing arrangements. * Inform customers about deadlines, opening hours, payment methods, and available promotions or offers; #### **Who We Are Looking For** * Secondary education (12th grade) or equivalent; * 1–2 years of professional experience; * Solid user-level computer skills; * Genuine interest in customers and their needs; * Strong interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with a competitive salary and variable compensation, aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative work environment where diversity, creativity, and proactivity are valued. We place people at the center of every decision and live a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
