Job Summary: Hospitality professional for the Front Office, responsible for guest reception, complaint handling, participation in financial management, and telephone assistance. Key Highlights: 1. Welcoming and assisting guests from reservation to checkout 2. Handling complaints and resolving incidents to ensure guest satisfaction 3. Participating in the front office's financial management **We are a company:** Eurostars Hotel Company (Hotusa Group) **Eurostars Hotel Company** seeks hospitality professionals for the **Front Office** department at a **4* Hotel** in **Espinho**. **The selected candidate will perform the following duties:** * Welcoming and assisting our guests from the moment of reservation until their departure; * Handling complaints and resolving any type of incident to ensure guest satisfaction; * Participating in the front office's financial management (billing, cash closing, and nightly audit); * Answering the telephone switchboard, making and receiving calls, and connecting them to the appropriate extensions/departments. **The following profile is valued:** * Education in Hospitality and Tourism; * Minimum 1 year of experience in this position; * Availability for rotating shifts; * Good command of English. **By joining Eurostars Hotel Company, you can enjoy the following benefits:** * 50% discount at our high-quality hotels: enjoy up to 50% off at all our magnificent 4*/5* hotels worldwide, and up to 20% off for your family members; * The Power Business School training: full and unlimited free access to all courses (MBA, digital, IT, soft skills, etc.) offered by our partner The Power Business School—the #1 online business school in the market, delivered by top active industry professionals; * Access to our Employee Club: enjoy various types of discounts and benefits across multiple categories (entertainment, technology, sports, fashion, etc.); * Enjoy complimentary hotel stays: through the Eurostars Hotel Company Referral Program, we reward referrals that result in hires. If you refer someone who gets hired, you’ll receive complimentary hotel nights. **Requirements** :
João Santos
Indeed · HR
João Santos
Indeed · HR
