Receptionist (M/F) - Octant Douro

Description

Job Summary: Ensure guest reception and service, promote hotel services, and manage reservations and communications. Key Highlights: 1. Ensure guest reception and service with superior customer service. 2. Manage reservations, guest check-in, and check-out. 3. Strong time management and teamwork skills. Job Description Ensure guest reception and service by delivering superior quality service throughout the guest's stay at the hotel property, while simultaneously promoting other hotel services. First-level Receptionists (3\-5 years of experience) / Second-level Receptionists (1\-2 years of experience). Main Responsibilities * Ensure comprehensive guest reception and service, including check\-in and check\-out; * Execute accommodation reservation services and follow up on related requests; * Prepare and handle correspondence, including dispatch and filing; * Address guest requests and potential complaints; * Manage reservations and cancellations via hotel platforms; * Monitor guest arrivals and departures and communicate this information to other departments to ensure seamless delivery of all services; * Maintain tidiness and cleanliness of the front desk; * Manage hotel suppliers or external service providers such as laundry or taxi services; * Post guest consumption charges or expenses to their accounts; * Promote and publicize various hotel services; * Collaborate closely with the entire team, especially the Front Office Manager and Reservation Manager; * Report any anomalies observed during service or involving guests to supervisors; * Perform other duties or tasks not specified above, whenever deemed necessary by the immediate supervisor; * Support other departments whenever required. Required Experience * High sense of responsibility and precision; * Strong ability to anticipate problems; * Excellent time management and deadline adherence; * Strong analytical and organizational skills; * Good communication and interpersonal skills; * Professional appearance; * Dynamic attitude; * Enjoyment of teamwork; * Respect for the group's philosophy and vision; * Availability and flexibility regarding working hours.