Job Summary: The Desktop Support Technician provides daily on-site and remote technical support, resolving hardware, software, and application issues while ensuring service continuity. Key Highlights: 1. First- and second-level technical support 2. Hardware/software troubleshooting and network connectivity issue resolution 3. Dynamic and flexible technology environment **Role Summary** The Desktop Support Technician is responsible for delivering daily on-site and remote technical support to end users. The role includes resolving hardware, software, and application issues, accurately logging incidents in ticketing systems, and ensuring efficient resolution of IT problems. The professional must collaborate with internal teams and external vendors to ensure service continuity. **Key Responsibilities** * Provide first- and second-level technical support to users. * Respond to support requests and log solutions in the ticketing system. * Install, configure, update, and troubleshoot Windows systems (Windows 7, 8.1, 10) and Microsoft Office. * Support authorized corporate applications, including Cisco Jabber. * Install, maintain, and repair desktops, laptops, printers, and peripherals. * Perform preventive maintenance and corrective repairs on IT equipment. * Diagnose network connectivity issues and hardware/software failures. * Provide basic support for macOS (Apple) devices. * Collaborate with external vendors to resolve advanced antivirus and system issues. * Ensure effective communication regarding ticket status and progress. * Work in project-based environments with a team-oriented mindset. * Availability to work outside normal hours and on weekends as required. **Requirements and Competencies** * Bachelor’s degree in Computer Science or related field (or equivalent experience). * Minimum of 2 years’ experience in IT technical support. * Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are preferred. * Solid hands-on experience with Windows, Active Directory, GPOs, Office 365, and corporate antivirus solutions. * Knowledge of mobile device management (iOS and Android) and enterprise encryption solutions. * Experience with helpdesk systems and SLA-driven environments. * Strong analytical and problem-solving skills. * Excellent communication and customer service skills. * Ability to multitask and manage priorities effectively. * Adaptable and flexible profile suited to dynamic technology environments. Employment Type: Full-time Compensation: €1,400.00 – €1,600.00 per month