IT Integration & Application Engineer

Description

Job Summary: An IT professional to implement and manage computer systems and networks, acting as the primary point of contact between the company and customers for multichannel support and account management. Key Highlights: 1. Integration into the IT team with responsibility for system and network management. 2. Essential point of contact between the company and customers. 3. Opportunity for professional growth and internal mobility. An IT team member reporting to the team lead, with the primary mission of implementing and managing the computer systems and networks required to support business operations. Join the team transforming the online gaming experience in Portugal — since 2017. **The Mission** You will be the point of contact between Solverde and our customers. You will accompany each player throughout their entire journey — from initial registration to day\-to\-day account management — via live chat, email, and phone. The goal is simple: resolve issues, provide clarity, and build trust. **What We’re Looking For** Strong verbal and written communication skills Agility in problem solving Digital proficiency Proactivity and customer orientation Teamwork in a dynamic environment Completed secondary education (12th grade) Availability for rotating shifts **Main Responsibilities** Supporting the website registration process Providing multichannel assistance (chat, email, phone) Account management and gameplay monitoring Clarifying promotions and cross\-selling Building the relationship between customers and the brand **We Offer** A growing project Professional development Internal mobility Comprehensive benefits plan Are you the ACE we’re missing? Apply now and help us take Solverde to the next level