Receptionist

Description

Job Summary: We are seeking a dedicated and organized Receptionist to ensure professional and welcoming guest service, coordinating with other departments to deliver excellence. Key Highlights: 1. Professional and welcoming service from guest arrival to departure 2. Efficient management of check-ins, check-outs, and reservation platforms 3. Prompt and empathetic resolution of guest requests and issues We are looking for a dedicated and organized Receptionist to join our team. As the first point of contact for our guests, you will play an essential role in ensuring professional and welcoming service, delivering a pleasant experience from arrival to departure. Responsibilities: \- Greet and assist guests in a courteous and professional manner. \- Conduct check-ins and check-outs efficiently. \- Answer phone calls, respond to emails, and provide information about the hotel and its services. \- Manage reservations and update the hotel property management system (PMS). \- Manage online reservation platforms such as Booking and Expedia, ensuring timely updates of rates, promotions, and availability to prevent overbookings. \- Issue invoices, process payments, and ensure accurate verification of guest and supplier accounts. \- Resolve guest requests and issues promptly and empathetically. \- Coordinate with other departments to ensure service excellence. \- Verify that guest rooms and common areas meet the hotel’s excellence standards, reporting any improvement needs. \- Maintain a tidy and presentable front desk. Qualifications and Skills: \- Excellent verbal and written communication skills. \- Fluency in Portuguese and English (additional languages are valued). \- Familiarity with hotel property management systems (PMS) and online reservation platforms. \- Strong organizational skills and attention to detail. \- Ability to multitask effectively while maintaining a calm and organized environment. \- Proactive attitude and commitment to service excellence. If you seek an opportunity to work in a dynamic environment and be part of a team dedicated to service excellence, apply now! Employment Type: Full-time Work Location: On-site