Job Summary: We are looking for an ERP Support Technical professional to join our IT team, playing an active role in managing and optimizing support for internal users and continuously improving processes. Key Highlights: 1. Join a multinational company transforming mobility 2. Actively manage and optimize ERP support 3. Participate in improvement projects and implementation of new functionalities Job Description Do you want to be part of a company transforming mobility by delivering solutions that promote simplicity and sustainability? Do you have solid ERP experience—particularly with Microsoft Dynamics 365 Business Central—and are seeking a new, impactful challenge? KINTO is looking for you. We are seeking an ERP Support Technical professional to join our IT team, playing an active role in managing and optimizing support for internal users. You will be responsible for delivering first-line support, as well as contributing to continuous process improvement, ensuring the efficiency of the Microsoft Dynamics 365 Business Central ERP system. **What we expect from you:** * Bachelor’s degree in Management Information Systems, Information Systems, or related fields * Minimum of 3 years’ experience in ERP support * Solid experience with Microsoft Dynamics 365 Business Central or Navision (preferred) * Functional knowledge in at least one business area: finance, procurement, sales, or logistics * Experience in first-line support and ticket management * Experience with SAP, Oracle, PHC, Primavera, or other market ERP systems will be considered * Medium-to-large-scale environment experience is valued * Ability to independently diagnose and resolve issues; customer orientation; ability to work under pressure; priority management skills; proactivity; autonomy; and teamwork spirit. **Your responsibilities:** * First-line support request handling and resolution in Business Central * Incident diagnosis, triage, and escalation when necessary * Ticket registration and tracking in the helpdesk system * User support for finance, procurement, sales, logistics, and KINTO Renting modules * Collaboration with technical and functional teams of our partner to resolve complex issues * Creation of support documentation, user manuals, and procedures * Participation in improvement projects and implementation of new functionalities. **What we offer:** * Opportunity to join a leading multinational company in its industry * Competitive compensation aligned with the role * Various current benefits and the chance to work in a relaxed, highly motivated environment. If you share our values and possess what it takes to stay one step ahead, we want to meet you!
João Santos
Indeed · HR
João Santos
Indeed · HR
