Rental Sales Agent

Description

Job Summary: The professional will welcome customers, manage the vehicle rental process, suggest additional services, and handle quotations and complaints, contributing to customer satisfaction. Key Highlights: 1. Real opportunity for career progression and professional development. 2. Integration into a solid and credible Group with growth-oriented projects. 3. Good working conditions. **Responsibilities** --------------------- * Welcome customers with or without prior reservations, provide information about the vehicle rental process, and perform customer check\-in, registering payment information and providing rate details; * Analyze the customer's reservation and needs, suggesting additional services, products, and upgrades that meet the customer's requirements, thereby enhancing satisfaction and increasing sales; * Perform customer check\-out, including registration of information and requesting completion of the satisfaction survey; * Prepare quotations requested by customers, based on analysis of their needs and vehicle availability; * Handle complaints via email processing; * Perform other activities, not previously specified, necessary to achieve objectives and ensure the smooth operation of Sixt. **Profile** ---------- * Minimum required education level (12th grade); * Prior professional experience in sales, and preferably experience in customer-facing roles; * English language proficiency; * Proficiency in Microsoft Office applications; * Availability to work rotating shifts; * Class B driver's license; **We Offer** -------------- * Integration into a solid and credible Group currently implementing multiple growth projects. * Training and opportunities for professional and personal development. * Real opportunity for career progression, aligned with performance and demonstrated competencies. * Good working conditions and social benefits (Health Insurance, Life Insurance, and access to a Pension Plan).