Job Summary: We are seeking dedicated Customer Support Technicians to deliver excellent service, handle complaints, and clarify inquiries at our Lisbon store. Key Highlights: 1. Customer support and clarification of customer inquiries 2. Handling complaints and checking order platforms 3. Delivering excellent service and fostering customer loyalty Our culture is shaped by each one of us. We are passionate about everything we do and build. We are experts in every business area and believe that attitude, dedication, and the willingness to learn make us a distinctive company in the job market. We are currently looking for Customer Support Technicians for our Lisbon store! Do you identify with this role? Then apply now and learn all about the responsibilities associated with this position! What will you do with us? * Providing support and clarifying customer inquiries; * Managing complaints related to purchases, product deliveries, or financial products; * Checking platforms to verify customers' order statuses; * Responding to customer e-mails; * Administrative tasks supporting this role. * Delivering excellent service and fostering customer loyalty. To succeed in this role, you need: * Availability for rotating shifts and days off; * Orientation toward and enthusiasm for telephone customer service; * Strong communication and adaptability skills; * Team spirit; * Dedication and sense of responsibility; What can you expect from us? * Initial and ongoing training tailored to the role; * Opportunities for professional development and career progression; * 3 additional vacation days if no unjustified absences occur; * Birthday leave or half-day birthday leave for your child(ren); * Parental support measures; * Medical center available to our employees. We also believe that with us, you will have the right opportunity to grow, develop, and share your experiences. To complete your application, access our Employment Portal via the link: https://empleo.elcorteingles.es/ep/ **Our work, a shared passion. Join us!** Type of position: Full-time
João Santos
Indeed · HR
João Santos
Indeed · HR
